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<div class=Section1>
<p class=MsoNormal align=right style='text-align:right'><b><span
style='font-size:18.0pt;font-family:"Tahoma","sans-serif"'><img width=175
height=72 id="Picture_x0020_1" src="cid:image001.jpg@01CA77FA.21D3ABD0"
alt=vmware></span></b><b><span style='font-size:18.0pt;font-family:"Tahoma","sans-serif"'><o:p></o:p></span></b></p>
<p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>Title:
</span></b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>Lead
VNOC Analyst<b><o:p></o:p></b></span></p>
<p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>Department:
</span></b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>Information
Technology<b><o:p></o:p></b></span></p>
<p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>Location:
</span></b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>Broomfield,
CO (US)<b><o:p></o:p></b></span></p>
<p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>Reports
to: </span></b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>Senior
Manager, VNOC<b><o:p></o:p></b></span></p>
<p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'><o:p> </o:p></span></b></p>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>VMware
(NYSE: VMW) is the global leader in virtualization solutions from the desktop
to the data center. Customers of all sizes rely on VMware to reduce capital and
operating expenses, ensure business continuity, strengthen security and
conserve energy. With 2007 revenues of $1.33 billion, more than 100,000
customers and more than 10,000 partners, VMware is one of the fastest-growing
public software companies. VMware is based in Palo Alto, California, with
approximately 6,000 employees in 36 countries around the world. <o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>As
VMware grows, we are looking for individuals who share our corporate values for
excellence and innovation; straightforwardness and open communication; a sense
of fun and an appreciation of a balanced life; delivery on our promises to our
partners, our customers, and ourselves; and a passion for what we do and the
value we deliver. Find out more about VMware at www.vmware.com/company.<o:p></o:p></span></p>
<p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'><o:p> </o:p></span></b></p>
<p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>General
Description<o:p></o:p></span></b></p>
<p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'><o:p> </o:p></span></b></p>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>The
Lead VMware Network Operations Center (VNOC) Analyst will be responsible for
providing global 1st Level 24x7 IT operational support for all production
infrastructure (hosts, databases, web services, telecoms, network) and applications.
Through the use of SOPs and Run books, the Lead VNOC Analyst will respond,
diagnose, resolve or escalate production system outages reported through
monitoring alerts and/or the VMware Service Desk. Organizing metrics,
maintaining production service availability, and providing 1<sup>st</sup> level
triage and resolution of IT server support requests are primary objectives for
the team. <o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>The
Lead VNOC Analyst will report into the Senior Manager of the VNOC in Palo Alto
providing leadership to a 24x7 IT global operations team. The ideal candidate
is technically oriented, possesses strong communications skills, and has proven
leadership and mentoring skills. The position may require individual to work
shift and weekends on a rotating basis and may be required to carry a pager. <o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>VMware
is a rapidly growing company with a tremendous opportunity for many exciting
challenges. You must have the desire and ability to work in a dynamic and
fast-paced environment in order to be successful in this role.<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'><o:p> </o:p></span></p>
<p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>Principal
Duties and Responsibilities<o:p></o:p></span></b></p>
<p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'><o:p> </o:p></span></b></p>
<p class=MsoNormal style='margin-left:.25in;text-indent:-.25in;mso-list:l0 level1 lfo1'><![if !supportLists]><span
style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'><span
style='mso-list:Ignore'>-<span style='font:7.0pt "Times New Roman"'>
</span></span></span><![endif]><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>Identify,
troubleshoot, and resolve I.T. production network, system, and application
related problems reported through monitoring systems, trouble tickets, or the
VMware Service Desk<o:p></o:p></span></p>
<p class=MsoNormal style='margin-left:.25in;text-indent:-.25in;mso-list:l0 level1 lfo1'><![if !supportLists]><span
style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'><span
style='mso-list:Ignore'>-<span style='font:7.0pt "Times New Roman"'>
</span></span></span><![endif]><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>Rapidly
respond to all alerts, restoring or escalating service/applications issues as
per established SLAs<o:p></o:p></span></p>
<p class=MsoNormal style='margin-left:.25in;text-indent:-.25in;mso-list:l0 level1 lfo1'><![if !supportLists]><span
style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'><span
style='mso-list:Ignore'>-<span style='font:7.0pt "Times New Roman"'>
</span></span></span><![endif]><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>Work
with the VNOC Manager to identify and correct process gaps and drive consistent
execution of procedures within the team<o:p></o:p></span></p>
<p class=MsoNormal style='margin-left:.25in;text-indent:-.25in;mso-list:l0 level1 lfo1'><![if !supportLists]><span
style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'><span
style='mso-list:Ignore'>-<span style='font:7.0pt "Times New Roman"'>
</span></span></span><![endif]><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>Collect,
report, and interpret production service availability metrics which are
reported to management<o:p></o:p></span></p>
<p class=MsoNormal style='margin-left:.25in;text-indent:-.25in;mso-list:l0 level1 lfo1'><![if !supportLists]><span
style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'><span
style='mso-list:Ignore'>-<span style='font:7.0pt "Times New Roman"'>
</span></span></span><![endif]><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>Lead
IT conference calls during production outages, providing written and verbal
updates in timely and consistent manner<o:p></o:p></span></p>
<p class=MsoNormal style='margin-left:.25in;text-indent:-.25in;mso-list:l0 level1 lfo1'><![if !supportLists]><span
style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'><span
style='mso-list:Ignore'>-<span style='font:7.0pt "Times New Roman"'>
</span></span></span><![endif]><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>Track
all planned and unplanned system/application outages through trouble ticketing
systems and reporting tools<o:p></o:p></span></p>
<p class=MsoNormal style='margin-left:.25in;text-indent:-.25in;mso-list:l0 level1 lfo1'><![if !supportLists]><span
style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'><span
style='mso-list:Ignore'>-<span style='font:7.0pt "Times New Roman"'>
</span></span></span><![endif]><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>Participate
in change management meetings and lead post mortem processes to ensure
operational consistency and service improvement<o:p></o:p></span></p>
<p class=MsoNormal style='margin-left:.25in;text-indent:-.25in;mso-list:l0 level1 lfo1'><![if !supportLists]><span
style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'><span
style='mso-list:Ignore'>-<span style='font:7.0pt "Times New Roman"'>
</span></span></span><![endif]><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>Create,
update, and execute operational processes based on Run book and SOP
documentation<o:p></o:p></span></p>
<p class=MsoNormal style='margin-left:.25in;text-indent:-.25in;mso-list:l0 level1 lfo1'><![if !supportLists]><span
style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'><span
style='mso-list:Ignore'>-<span style='font:7.0pt "Times New Roman"'>
</span></span></span><![endif]><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>Configuration,
maintenance, and requirements development of network/systems management tools <o:p></o:p></span></p>
<p class=MsoNormal style='margin-left:.25in;text-indent:-.25in;mso-list:l0 level1 lfo1'><![if !supportLists]><span
style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'><span
style='mso-list:Ignore'>-<span style='font:7.0pt "Times New Roman"'>
</span></span></span><![endif]><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>Special
projects as needed<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'><o:p> </o:p></span></p>
<p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>Education/Work
Experience Requirements<o:p></o:p></span></b></p>
<p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'><o:p> </o:p></span></b></p>
<p class=MsoNormal style='margin-left:.25in;text-indent:-.25in;mso-list:l2 level1 lfo2'><![if !supportLists]><span
style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'><span
style='mso-list:Ignore'>-<span style='font:7.0pt "Times New Roman"'>
</span></span></span><![endif]><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>B.S.
Degree in Computer Science or equivalent<o:p></o:p></span></p>
<p class=MsoNormal style='margin-left:.25in;text-indent:-.25in;mso-list:l2 level1 lfo2'><![if !supportLists]><span
style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'><span
style='mso-list:Ignore'>-<span style='font:7.0pt "Times New Roman"'>
</span></span></span><![endif]><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>3-5
years NOC experience in a senior or team lead role <o:p></o:p></span></p>
<p class=MsoNormal style='margin-left:.25in;text-indent:-.25in;mso-list:l2 level1 lfo2'><![if !supportLists]><span
style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'><span
style='mso-list:Ignore'>-<span style='font:7.0pt "Times New Roman"'>
</span></span></span><![endif]><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>Minimum
7 years experience in IT support<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'><o:p> </o:p></span></p>
<p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>Additional
Requirements<o:p></o:p></span></b></p>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'><o:p> </o:p></span></p>
<p class=MsoNormal style='margin-left:.25in;text-indent:-.25in;mso-list:l1 level1 lfo3'><![if !supportLists]><span
style='font-size:8.0pt;font-family:"Courier New"'><span style='mso-list:Ignore'>-<span
style='font:7.0pt "Times New Roman"'> </span></span></span><![endif]><span
style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>Proficient use and
configuration of standard TCP/IP network troubleshooting tools and Network
Management Systems such as CA Spectrum, Zenoss <o:p></o:p></span></p>
<p class=MsoNormal style='margin-left:.25in;text-indent:-.25in;mso-list:l1 level1 lfo3'><![if !supportLists]><span
style='font-size:8.0pt;font-family:"Courier New"'><span style='mso-list:Ignore'>-<span
style='font:7.0pt "Times New Roman"'> </span></span></span><![endif]><span
style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>Hands-on experience
administering Linux Server, DHCP, BIND DNS, ESX Server, Virtual Console,
Mailman, SMTP, NFS, NIS, SAN/NAS storage systems<o:p></o:p></span></p>
<p class=MsoNormal style='margin-left:.25in;text-indent:-.25in;mso-list:l1 level1 lfo3'><![if !supportLists]><span
style='font-size:8.0pt;font-family:"Courier New"'><span style='mso-list:Ignore'>-<span
style='font:7.0pt "Times New Roman"'> </span></span></span><![endif]><span
style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>Proven experience
utilizing Shell and/or Perl scripts to support Linux server optimization and
automation of system and software application tasks.<o:p></o:p></span></p>
<p class=MsoNormal style='margin-left:.25in;text-indent:-.25in;mso-list:l1 level1 lfo3'><![if !supportLists]><span
style='font-size:8.0pt;font-family:"Courier New"'><span style='mso-list:Ignore'>-<span
style='font:7.0pt "Times New Roman"'> </span></span></span><![endif]><span
style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>Hands-on experience
administering large enterprise Windows Server, Active Directory, File/Print,
and Exchange environments<o:p></o:p></span></p>
<p class=MsoNormal style='margin-left:.25in;text-indent:-.25in;mso-list:l1 level1 lfo3'><![if !supportLists]><span
style='font-size:8.0pt;font-family:"Courier New"'><span style='mso-list:Ignore'>-<span
style='font:7.0pt "Times New Roman"'> </span></span></span><![endif]><span
style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>Strong experience in
troubleshooting and root cause/performance trend analysis. Strong problem
diagnosis, troubleshooting, and problem solving skills are required.<o:p></o:p></span></p>
<p class=MsoNormal style='margin-left:.25in;text-indent:-.25in;mso-list:l1 level1 lfo3'><![if !supportLists]><span
style='font-size:8.0pt;font-family:"Courier New"'><span style='mso-list:Ignore'>-<span
style='font:7.0pt "Times New Roman"'> </span></span></span><![endif]><span
style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>Excellent verbal and
written communications skills, working effectively with IT support teams,
management, and internal users<o:p></o:p></span></p>
<p class=MsoNormal style='margin-left:.25in;text-indent:-.25in;mso-list:l1 level1 lfo3'><![if !supportLists]><span
style='font-size:8.0pt;font-family:"Courier New"'><span style='mso-list:Ignore'>-<span
style='font:7.0pt "Times New Roman"'> </span></span></span><![endif]><span
style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>Experience in
working in IT operations groups supporting enterprise applications such as
Oracle, Siebel, Web <o:p></o:p></span></p>
<p class=MsoNormal style='margin-left:.25in;text-indent:-.25in;mso-list:l1 level1 lfo3'><![if !supportLists]><span
style='font-size:8.0pt;font-family:"Courier New"'><span style='mso-list:Ignore'>-<span
style='font:7.0pt "Times New Roman"'> </span></span></span><![endif]><span
style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>Solid use of trouble
ticketing systems and working knowledge of incident management, change
management, and problem management processes<o:p></o:p></span></p>
<p class=MsoNormal style='margin-left:.25in;text-indent:-.25in;mso-list:l1 level1 lfo3'><![if !supportLists]><span
style='font-size:8.0pt;font-family:"Courier New"'><span style='mso-list:Ignore'>-<span
style='font:7.0pt "Times New Roman"'> </span></span></span><![endif]><span
style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>Self-directing and
attention to detail is essential for this position<o:p></o:p></span></p>
<p class=MsoNormal style='margin-left:.25in;text-indent:-.25in;mso-list:l1 level1 lfo3'><![if !supportLists]><span
style='font-size:8.0pt;font-family:"Courier New"'><span style='mso-list:Ignore'>-<span
style='font:7.0pt "Times New Roman"'> </span></span></span><![endif]><span
style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>Must be willing to
work weekends as part of a 7x24 operations team responding to off-hours service
desk requests<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-family:"Comic Sans MS";color:navy'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-family:"Comic Sans MS";color:navy'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:8.0pt;font-family:"Arial Black","sans-serif";
color:gray'>Please submit resume to Danny Ochoa <a
href="mailto:dochoa@vmware.com">dochoa@vmware.com</a> or call (650) 427-3709 if
interested.</span><span style='font-size:12.0pt;font-family:"Times New Roman","serif";
color:navy'><o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:12.0pt;font-family:"Times New Roman","serif";
color:navy'> </span><o:p></o:p></p>
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