[NCLUG] cable modems tomorrow at 4pm

[Matt Pujol]

You have to call and select the "Sales" or "New Customers" selection to talk
to a human.  Selecting "Service" or "Existing Customers" just seems to get
you a dead end recording (or at least up until Wednesday it did).  Once they
have you as a "customer" they're not really interested in talking to you.

BTW, I was amazed at how flipant the recorded announcement is on the number
Daniel posted.  It's like they're saying "look, you fools, we've been
screwing you and we're gonna keep screwing you, so stop bothering us, load
your Worldnet disk and go read about it on a dialup, good bye."

If I didn't find Qwest so distasteful, I'd probably seriously move to their
"comparable" DSL package.  The short list of things I don't like about the
Qwest package is MSN and they only offer a USB Modem unless you want to
shell out an extra $249 for the Cisco 678 (according to the phone
salesperson I chatted with).

There's gotta be a "Who Moved My Cheese" kinda book in this whole thing
somewhere.

Matt

-----Original Message-----
From: nclug-admin at nclug.org [mailto:nclug-admin at nclug.org]On Behalf Of
Matthew Wilcox
Sent: Friday, December 07, 2001 11:28 AM
To: nclug at nclug.org
Subject: Re: [NCLUG] cable modems tomorrow at 4pm


On Fri, Dec 07, 2001 at 11:20:35AM -0700, Daniel Herrington wrote:
> I just spoke with AT&T tech support (888-262-3278) and the rep said
> that Fort Collins and Greeley are scheduled to move to the new service
> at 4:00pm tomorrow (Saturday).

Wow, i'm impressed you got through.  i called customer support, and they
gave me that number.... that number kind of worked a few times though it
disconnected me instead of transferring me to a queue... then finally it
switched over to redirecting me to the customer support number.  why the
fuck customer support couldn't tell me that ft fun wasn't moved over yet,
i have no idea.  they had my phone number and zip code.  morons.

--
Revolutions do not require corporate support.
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