[NCLUG] AUP, DHCP, and AT&T

[dmiles]

they don't *want* you finding your machine from remote locations, they don't want you having servers of any kind.

Why, I don't know but that's what they'll tell you

On Mon, 10 Dec 2001 10:24:39 -0700, Michael Dwyer <mdwyer at sixthdimension.com> wrote:
> You know that letter I sent off to AT&T?  I got it back.  Here's
> their standard boiler-plate reply, and my SECOND attempt to actually
> get the message read:
> 
> -=-=-=-=-=-=-=-=-=-
> 
> --- "AT&T @Home Customer Care" <Customer.Care at broadband.att.com> wrote:
> > AT&T Broadband does not provide static IP addresses. Assigning IP
> > addresses has become increasingly cumbersome because the number of
> > computer users outnumbers the supply of IP addresses. To resolve this
> > issue, network engineers implemented Dynamic Host Configuration
> > Protocol (DHCP).  DHCP is being implemented so that more users can be
> > supported with fewer IP addresses. For information on how to
> > configure you computer for DHCP, please visit:
> 
> Yes, I know that.  I understand that.  My question is then about the AUP
> paragraph prohibiting dynamic DNS so that I can find my home machine
> from remote locations.  What is the point of THAT paragraph, if not to
> forbid me access to my own machine?
> 
> I'd really appreciate it if that rule could be reconsidered.  All it
> does is alienate your customers.  You should know that I am right now
> trying my best to find an alternate source of bandwidth -- and not
> because of the Excite Chapter 11 thing.  I am actually VERY impressed at
> AT&T actions through that mess.  But I NEED an internet service provider
> that provides me internet service -- not one that places restrictions on
> all my activities.
> 
> Thank you again for your time.
> 
> > We apologize for any inconvenience. You are a valued customer and we
> > appreciate your business.
> 
> Right.  Remember that.
> 
> > --- Original Message ---
> > From: "Michael Dwyer" <mdwyer at timestreamtech.com>
> > Received: 12/05/2001 10:59am Mountain Standard Time (GMT - 7:00 )
> > To: customer.care at broadband.att.com
> > Subject: Potential Customer
> >
> > Full Name: Michael Dwyer
> > Phone Number: 970/416-9466
> > E-mail Address: mdwyer at timestreamtech.com
> > Address: 2025 Manchester Drive
> > Address 2:
> > City: Fort Collins
> > State: CO
> > ZIP: 80526
> > Problem: Potential Customer
> > Description: I am deeply concerned about the recent changes to my
> > broadband service.  Mostly, my concerns are in response to the
> > unavailability of static IP addressing, and the further ban on
> > dynamic DNS methods.
> >
> > I rely on my home computer being reachable by me at any time.  Your
> > complete ban on any possibilty of this functioning, though the loss
> > of static IPs and the ban on Dynamic DNS methods seriously degrades
> > the use of your service to me.
> >
> > I beg you to reconsider.  I assure you that with these policies in
> > place, I will be the first to leave your service when another option
> > becomes avaiable to me.
> >
> > Please consider offering a static service for residential users.
> >
> > Thank you for your time.
> >
> > END
> > HsdRegionId: 190
> >
> >
> > ------ Please do not remove your unique tracking number! ------
> > <<#78650-104172#>>
> >
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