[NCLUG] ISP suggestions

J. Paul Reed preed at sigkill.com
Sat Aug 3 11:56:16 MDT 2002


On Sat, 3 Aug 2002, John L. Bass wrote:

> They are pretty much the only local ISP left with enough resources to
> provide rock solid reliable service and support it. Most of the little
> ISP's cashed out in the consolidation boom over the last couple years -
> although I believe there might be a couple still operating just above the
> "hobby level" as a side business for some other activity.

That's what I thought.

> FRII has always been super reasonable and responsive for us, curious what
> the problem is and what steps failed to resolve the problems? Have you
> talked directly with Barry or Andy attempting to resolve it?

Well, it will take a couple more days to be sure, but whenever I'm home
with my laptop, I use my parents' account, and for whatever reason, the
modem servers on the other end will drop off the face of the planet for up
to 2 minutes at a time (i.e. a 1 second ping to the IP on the other end of
the PPP connection stops), but then come back. The odd thing is that NONE
of the ICMP sequences are out of order or lost... they just come back with
a time of... well... 120000 ms.

Last time I tried to debug it with one of their techs, I got the run around
and the "Well, we don't really have to deal with your problem because we
don't support Linux"-spiel (an attitude that really turns me off to any
ISP, since once you get stuff working, it's way easier to support than
Windows), but by then it was time for me to go back home, so it never
mattered.

I'm using another number, and it's been OK, so far, but I've noticed a
couple of oddities that are somewhat like I was experiencing before... and
I just don't even want to bother calling tech support because I've got
better things to do with my time than arguing with them about whether or
not I know what I'm doing.

Later,
Paul
  -----------------------------------------------------------------------
  J. Paul Reed                 preed at sigkill.com || web.sigkill.com/preed
  Wait, stop!  We can outsmart those dolphins.  Don't forget: we invented
  computers, leg warmers, bendy straws, peel-and-eat shrimp, the glory
  hole, *and* the pudding cup!  -- Homer Simpson, Tree House of Horror XI




More information about the NCLUG mailing list