[NCLUG] Linux/Att cable modem....

[Matt Pujol]

As one who's done phone support in a previous lifetime, I can attest to the
fact that the one time you don't ask "is it plugged in?" is the time you
spend 4 days on the phone to find out that it's not plugged in.  Good phone
support always demands that you run thru your whole checklist everytime.
The annoying part is when you've already done that and they ask you
again...and again.

BTW, I've had @home for a year or so....I remember when I got the service,
they never implied that anyone's IP would stay the same.  I think they even
stated in the fine print that it was liable to change.

Regards,

Matt

/***********************
Matt Pujol
Product Marketing Manager
1394 and USB CoreWare Technologies
ASIC Digital Entertainment Marketing

LSI Logic
2001 Danfield Court
Fort Collins, Co 80525
970-206-5816
matt.pujol at lsil.com
***********************/


-----Original Message-----
From: nclug-admin at nclug.org [mailto:nclug-admin at nclug.org]On Behalf Of
Dave Treece
Sent: Thursday, June 07, 2001 10:04 PM
To: nclug at nclug.org
Subject: Re: [NCLUG] Linux/Att cable modem....


Ok, my last thought on the subject...

  I am on a team of software engineers who program interfaces to
semiconductor equipment. After installation our focus pretty much falls to
ongoing support, which means that I/we have to deal with people over this
stuff every day. I know how little some of these people know about the
computer interface, and what not ,but we always deal with the initial
question at hand and never assume that these people are just idiots. And,
yes, many times we do have to ask, "Is it plugged in?"

I guess all I'm saying is that diplomacy is everything, and in online
messages even more so.  I was tired when I read your response so maybe I was
a little too sensitive at the time and reacted a little more harsely then I
should have have, and in that respect I apologize.




----- Original Message -----
From: "Michael Dwyer" <mdwyer at sixthdimension.com>
To: <nclug at nclug.org>
Sent: Thursday, June 07, 2001 9:59 AM
Subject: Re: [NCLUG] Linux/Att cable modem....


> > I apologize for the rant, but, this it's responses such as this that
> keep
> > me from interacting on lists such as this more often.
>
> I fear the nature of E-mail misses the ironic bend to my E-mail.  My
> connection mysteriously went away because... uh ... I never read
> my @Home e-mail.  They even called me on the phone, but ... uh ... I
> don't check the home voice mail all that often, either.
>
> For what it is worth, then, I could never get dhcpc to return an
> address,
> and eventually had to call support to get my new IP.  But then, my
> outage
> coincided with a 'laser group outage' as well, so things were allll
> confused.
>
> > I asked a simple question "has anybody here done this...." and answers
> to
> > that affect are extremely helpful. Telling us to "re-read" our email
> does
> > nothing.
>
> I have learned that you make no assumptions about computer support.  It
> may be insulting, but the first question a tech should ask is "Is is
> plugged in?".  It is amazing how often that works...  So in the same
> way, I found it amazing that your question generated a half dozen
> replies, and yet nobody mentioned the content of the E-mail.  ESPECIALLY
> in a group of people that cherish a static IP address.
>
> I'm sorry if it seemed waspish, but it looked like people missed
> something.  I know I did.  I had the oil-soaked rags out, ready to march
> on the AT&T offices until I actually /read/ my own E-mail and found that
> they would let me keep my static address.  I had hoped to keep a number
> of people from doing the same.
>
> > > > I think AT&T is changing their policy.  I've had @Home for about 6
> > months and
> > > > had always had the same IP address.  Then about a week ago I got a
> > letter
> > > > saying to make sure I'm running DHCP, and gave me instructions on
> how to
> > make
> > > > windows run DHCP (which I happily ignored).  Anyway, just the
> other day
> > my IP
> > > > address changed, so if you start having network problems, that may
> be
> > the
> > > > case.  dhcpcd is easy to run.  With @home they want you to tell
> them
> > your
> > > > hostname (that they gave you).  So you should run:
> > >
> > > You people need to read your E-mail...
> > >
> > > Go back and read it, go visit the site they mentioned, and register
> > > yourself
> > > as one of the non-DHCP users.  Then, they send you a message warning
> you
> > > of
> > > future addressing changes, and let you keep your semi-static IP.
>
>
> _______________________________________________
> NCLUG mailing list
> NCLUG at nclug.org
> http://www.nclug.org/mailman/listinfo/nclug

_______________________________________________
NCLUG mailing list
NCLUG at nclug.org
http://www.nclug.org/mailman/listinfo/nclug