[NCLUG] Request Tracker (was: NCLUG HackingSociety Meeting Minutes, 2002-03-26)

[Michael Dwyer]

Evelyn Mitchell wrote:
> 
> * On 2002-03-27 20:49 Michael Dwyer <mdwyer at sixthdimension.com> wrote:
> > > =======================
> > > Evelyn Mitchell:
> > >
> > > Attempting to install the new Double-Chocco-Latte (DCL), a time tracking
> > > program.  It wasn't well documented, so she didn't get very far.  Took a
> > > look at installing Request-Tracker, but it requires some things she didn't
> > > have installed, again didn't get very far.
> >
> > For what it is worth, I've used RT for a couple of years, now.  For a
> > light-weight request tracking system, it is unbeatable.  I use it to
> > track requests to IT.  "Got a problem?  Send mail to helpme at example.com"
> 
> None of the systems I've evaluated have configurable workflow (most of them
> have one built in workflow). That would be very nice to have. The process
> of resolving a software bug is different than the process of doing a
> software upgrade, which is different than the process of doing regular
> maintenance. I'll probably have to write something myself :)

I'll have to check out DCL, then... It wasn't on my radar when I was
last out shopping.  I just knew that RT was better than Bugzilla for
what I was doing.    Even then, it would be nice if RT was better at
nagging people for outstanding tickets -- though I suppose a cron job to
do that wouldn't be too hard -- nor would adding a search
functionality.  

But now we reach the crux of Open Source -- sure, I *could* add in all
those modifications... But I'd much rather wait for someone else to do
it. :P