[NCLUG] WREQ (was Request Tracker)

[Corey Snipes]

We use wreq at work for several queues, and I found it lightweight and
intuitive from a user standpoint.  It has a decent search.

  http://www.math.duke.edu/~yu/wreq/

I never tried to administer it, though.  I'm not sure what's stored
where, or whether it can use databases at all.  Downsides include poor
attachment handling on our lists (which may actually be a function of
the config and mailserver, and not an inherent problem).

We switched my queue to Remedy about a year ago, and there are still
days that I really miss wreq...

- Corey Snipes
  Boulder, CO, USA


On Wed, 2002-03-27 at 13:48, Michael Dwyer wrote:
> > =======================
> > Evelyn Mitchell:
> > 
> > Attempting to install the new Double-Chocco-Latte (DCL), a time tracking
> > program.  It wasn't well documented, so she didn't get very far.  Took a
> > look at installing Request-Tracker, but it requires some things she didn't
> > have installed, again didn't get very far.
> 
> For what it is worth, I've used RT for a couple of years, now.  For a
> light-weight request tracking system, it is unbeatable.  I use it to
> track requests to IT.  "Got a problem?  Send mail to helpme at example.com"
> 
> Some important caveats, though:  
>  o The database is only used to track the metadata.  All the actual
> conversation is stored in a hashed flat files. :(  
>  o There isn't a keyword search.  The only way that I have found is to
> grep -r the flat files. :(
>  o You should consider adding stripmime to the system -- it doesn't
> handle attachments well at all.
> 
> RT is excellent if people mail you problems, and you handle them from
> the web interface.  There is also a commandline and TCL interface (I
> think), but I haven't used them much...
> 
> Anyway, I like it.  But if anyone knows of a better option, I'm open to
> hear it!
> _______________________________________________
> NCLUG mailing list       NCLUG at nclug.org
> 
> To unsubscribe, subscribe, or modify your settings, go to:
> http://www.nclug.org/mailman/listinfo/nclug